Marie is a highly accomplished transport executive with more than 17 years of experience in the rail industry and a strong track record in operational leadership, customer excellence and cultural transformation. She has previously held key roles at TfW, including Deputy Chief Operating Officer and Chief Customer and Culture Officer as well as Service Delivery Director at Greater Manchester’s tram network, Metrolink during times of transformational change for both organisations.

Since joining TfW in 2018 Marie has led significant initiatives, including overseeing the transition of the rail franchise to TfW in 2021, the development and implementation of a new operating model and the strengthening of partnerships with trade unions. Under her leadership, TfW has delivered significant enhancements for customers through the introduction of the first customer proposition framework, the opening of Cardiff and Porth transport interchanges and improvements to event management, resulting in increased overall customer satisfaction scores.

As Chief Operating Officer, Marie is instrumental in driving transformational change for the Wales and borders network and realising the future vision of TfW as a multimodal transport operator. Marie’s strong focus on operational performance and customer service excellence will be key to driving the next phase of TfW’s strategy and ensuring it delivers on the long-term ambition for a more sustainable and accessible transport network.

A passionate advocate for diversity and inclusion in the transport sector, Marie is also Chair of Women in Rail – a role she has held since 2023 – where she actively champions the voice of women in the industry.